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Information Questions
Frequently asked questions
How do I return a part and get a replacement?
You can submit your return request from your account or call our customer support number (866) 723-0907, or email us at [email protected] for any queries regarding the return process.
If you are a guest buyer, please use this link to create RMA https://www.hnkparts.com/rmasystem/guest/login
- Clearly mention the reason for your return while you are filling in the details.
- You will receive a return authorization number (RMA), after validation of your reason. RMA number that must be mentioned on the shipping box (Ex: RMA#1234).
- Once the RMA number is provided, the part must reach us within 15 days.
- Original invoices and receipts must accompany all parts returns.
- Shipping and handling amounts are not included in the refund. You will get a refund only for the product price.
- Refunds will be processed within 72 hours of the product being received in the warehouse.
Do you accept returns? Within how many days part should be returned?
Yes, you can return the parts within 30 days.
If you receive a damaged, defective, or incorrect product, then you can replace or return the product within 30 days. Your 30-day return period starts from the date of purchase.
Returns will not be accepted for:
- Items over 30 days old.
- Parts that have been installed.
Where should be returned, damaged, or defective parts are shipped?
We will send you an email with the address and RMA number when you raise the return request. All returns, damaged and defective products need to be shipped to the address provided in the email. Ensure you ship the returns to the address provided along with the RMA number.
How do I cancel my part order?
Once an order is created, we are unable to cancel but you can either reject it when the order arrives or return the part if it was delivered.
What is the status of my part return/credit?
Once you returned the part to our warehouse the refund will be processed within 2-3 business days and the amount will reflect in your account in 8-10 business days
What are my shipping options?
We have a flat shipping option throughout the US
- $49.95 Fixed UPS next day.
- $39.95 Fixed UPS 2nd day
- $12.95 Fixed UPS ground
How do I view a part list or parts diagram for my appliance?
Need more details about a part that you want to order? Chat with us or email us. Our trained staff will help you figure out the right part that you require for your appliance.
You can ask for the UNIT diagram or part list through Chat support or email ([email protected])